Privacy Policy

Last updated: June 2026

Who we are

Clissold External Cleaning (“we”, “us”, “our”) provides residential exterior cleaning services across London. This policy explains how we handle the personal information you share with us. For any questions about your privacy or this policy, contact us at [email protected] or on 07557 816648.

The information we collect

We only collect what we need to respond to you and carry out our work:

• Details you give us — when you complete our quote form, call, WhatsApp or email us, we collect your name, your phone number and/or email address, and any details you choose to share about your property and the work you need.
• Basic technical information — like most websites, our hosting provider may automatically log standard information such as your IP address and browser type for security and reliability. We do not use this to identify you.

How and why we use your information

• To respond to your enquiry and provide a quote.
• To arrange, schedule and carry out the work you ask us to do.
• To keep records of our jobs and communicate with you about them.
• For the general administration of our business, including invoicing and accounting.

Our lawful basis

We process your information to take steps at your request before entering into a contract (for example, preparing a quote), to perform our contract with you, and for our legitimate interests in running and improving our business. Where the law requires it, we rely on your consent, which you can withdraw at any time.

Cookies

Our website does not use tracking, analytics or advertising cookies.

Who we share it with

We do not sell or rent your personal information to anyone. We only share it with trusted providers who help us operate — such as the service that delivers our website’s contact form and our email provider — and only so they can provide their service to us. We may also disclose information where we are required to by law.

How long we keep it

We keep your information only as long as necessary to deal with your enquiry and any work that follows, and to meet our legal and accounting obligations. After that, we securely delete it.

Keeping your information secure

We take reasonable steps to keep your information safe and to prevent unauthorised access, loss or misuse.

Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to ask for it to be transferred. To exercise any of these rights, email us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.